Terms & Services


1. Introduction 

1.1. The sale of "Reemami" branded products through the website www.reemami.com is governed by the following Terms and Conditions of Sale, as amended from time to time.

1.2. The Products are sold directly by Reemami. Reemami is a company incorporated under the laws of the United Arab Emirates with a registered office at 

Sharjah, Al Ghaphia, Street 111, 225.

1.3. The sale of Products through the Website is restricted to consumers (hereinafter referred to individually as "Customer" or, collectively, "Customers") meaning natural persons acting for purposes that are not related to business, commercial, entrepreneurial, artisanal or professional activities. Customers must be over the age of 18 years and capable of concluding a legally binding contract. If a person is under 17 years of age and wishes to place an Order, the person must obtain the consent and agreement of his or her parent or guardian to the Terms and Conditions. The parent or guardian will be the Customer for the purposes of the Terms and Conditions.

1.4. The resale or transfer of the Products purchased on the Website for any commercial or professional purpose whatsoever is expressly prohibited.

1.5. The language used to execute sale contracts through the Website is English.

1.6. The Terms and Conditions are published on the Website for Customers’ information and record-keeping purposes.

1.7. The purchase of the Products is exclusively governed by the Terms and Conditions published on the Website and in force at the time of the relevant purchase.

1.8. Reemami reserves the right to amend and/or replace the Terms and Conditions at any time.

1.9. Any amendments to and/or replacement of the Terms and Conditions shall only be effective in respect of purchases of Products made after the date that the amended or new version of the Terms and Conditions is published and is stated to take effect.

1.10. If Reemami amends or replaces the Terms and Conditions, any previous version of the Terms and Conditions will not apply to any purchases made after the amended or replaced Terms and Conditions come into effect.

2. Product availability

2.1. The Customer acknowledges that the Products are limited in quantity and he/she is therefore aware that Reemami needs to check the availability of Products at the time an Order is placed.

2.2. Occasionally, certain Products may become unavailable. In such circumstances, Reemami will inform the Customer promptly (and in any case within the deadlines specified below) by email that the order placed by the Customer has been cancelled. All Orders placed by Customers are subject to acceptance by Reemami in accordance with section 4. Reemami gives no undertaking as to the availability of the Products.

In the event the Products ordered by the Customer are only partially available:-

(i) If the Customer has selected to receive multiple shipments as Products become available while placing the Order, Reemami will inform the Customer that the Products which are unavailable and accept the Order in respect of the Products which are available.

(ii) If the Customer has selected to receive only the entire Order as a whole while placing the Order, Reemami will ask the Customer whether he/she wishes Reemami to accept the Order in respect of the Products which are available or wishes to cancel the Order. If Reemami does not receive the Customer’s reply within 72 hours, Reemami will cancel the Order.

(iii) If the two options above are not offered to the Customer while placing the Order, Reemami will contact the Customer and ask him/her whether he/she wishes Reemami to accept the Order in respect of the Products which are available or wishes to cancel the Order. If Reemami does not receive the Customer’s reply within 72 hours, Reemami will accept the Order in respect of the Products which are available.

2.3. Reemami reserves the right to vary the Products offered for sale on the Website at any time without prior notice.

3. Purchasing process

3.1. Each Product offered for sale on the Website can be viewed by following a dedicated link displaying the Product details, including images, unit pricing, colours, sizes (as applicable) etc.

3.2. The Customer may purchase one or more Products, up to a maximum of 4 units per Product, except as otherwise provided. Reemami reserves the right to vary these limitations at its discretion at any time.

3.3. The Products selected for purchase by the Customer shall be placed into the Customer’s ‘shopping bag’ section of the Website. Items placed in a Customer’s Shopping Bag are not reserved for that individual Customer and may still be purchased by other Customers.

3.4. A description of the Products, including measurements or sizes (if applicable), together with one or more images of the Product will be displayed in the Customer's Shopping Bag.

3.5. Although Reemami takes reasonable steps to ensure that the photographs displayed on the Website accurately reflect the original Products, there may be some discrepancies due to the technical characteristics and colour resolution of the device used by the Customer. Reemami shall not be responsible for inadequacy of the graphic representations of the Products displayed on the Website. Any measurements of the Products given are approximate only, and colours, fabrics and designs of the Products displayed, and the Products delivered to the Customer, may vary in minor respects.


3.6. To view the Products selected and the total price of any proposed Order, the Customer may visit the Shopping Bag page.

3.7. Before confirming the relevant Order, the Customer must check the accuracy of the contents of the Shopping Bag and complete the Order form in accordance with the instructions provided on the Website.

3.8. The Order process is completed as soon as the Customer clicks the relevant final Order confirmation button ("Buy Button"), thereby confirming his/her Order, which will be submitted to Reemami.

3.9. After clicking the Buy Button, the Customer will not be able to modify the contents of the Order but may cancel the Order prior to the sending by Reemami of the Confirmation Email notifying Reemami's Client Service at orders@reemami.com, unless his/her Order relates to one or more Personalized Products indicated as not returnable or Pre Ordered Product.


3.10. Before clicking the Buy Button, the Customer must confirm that he/she has read and accepted the Terms and Conditions. At the end of the Order process, the Customer should save or print the Terms and Conditions for future reference.

3.11. If the Order process is not completed, the Order will not be submitted to Reemami for processing.

3.12. The Customer agrees and understands that Reemami may collect, use, store and process the Customer’s personal information in accordance with Reemami’s Privacy Policy published on the Website. For details on the manner in which Reemami uses cookies, the type of information Reemami collects, how and for what purposes, Reemami uses the Customer’s personal information and under what circumstances Reemami discloses information, please see Reemami’s Privacy Policy and Cookie Policy published on the Website.

4. Execution of contract

4.1. All information on the Website is an invitation to treat only and is not an offer by Reemami. The Customer agrees that any Order placed by the Customer is an offer to purchase the Products listed in the Order on the Terms and Conditions. All Orders submitted are offers to purchase which are subject to acceptance by Reemami.

4.2. The Order placed by the Customer shall only be processed by Reemami if the Order process has been completed without any error being reported by the Website.

4.3. After the Customer has successfully placed an Order, Reemami will send an email to the Customer acknowledging that we have received the Order. This email is an acknowledgment of receipt of the Order and does not mean that we have accepted the Order.

4.4. The contract by and between Reemami and the Customer is concluded as soon as Reemami sends the Customer a confirmation email ("Confirmation Email") which confirms Reemami’s acceptance of the Order. The Confirmation Email will include the Order number.

4.5. The Confirmation Email will be sent to the email address provided by the Customer in the Order form.

4.6. Reemami reserves the right not to accept an Order, for any reason in its discretion without liability to the Customer.  

5. Delivery

5.1. Except as provided otherwise below, the Products shall be delivered to the address indicated by the Customer in the Order. A signature will be required upon delivery of the Products. Reemami  and its third party delivery services provider will not be responsible for verifying the identity of the person signing to accept delivery.

5.2. Reemami shall not process or deliver any Order addressed to a post office box or accept any Order from a Customer who Reemami suspects may not be a natural person (for example, a company or other incorporated entity).

5.3. Reemami shall not be responsible for any delay in delivery or failure to deliver Products if the Customer’s delivery address as provided on the Order form is incorrect, inaccurate or incomplete.

6. Product Conformity

6.1. At the time of delivery, the Customer must check that the packaging and any seals are intact, undamaged, and not wet. The Customer must also check the Products delivered to confirm that they match the Order and that the Products do not show any manufacturing defects or otherwise fail to match the description on the Website.

6.2. To the maximum extent permitted by applicable law, Reemami disclaims and excludes all other terms, conditions and warranties in relation to the Products and services whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

6.3. To notify Reemami of any defects in the Products, Customers may contact Reemami at the addresses indicated in 1.2 or on our website.